Frequently asked questions

No. You can check out as a guest with just an email address and a delivery address.

An account is worth having if you order more than once: it keeps your order history, your saved addresses and your tracking links in one place, so you don't have to dig through old emails.

Usually, if you're quick. Email freshsale901@gmail.com with your order number and what you'd like changed. If the order hasn't been dispatched yet we can change the size, the delivery address or cancel it outright and refund you in full.

Once a parcel has been handed to the carrier we can't recall it, so at that point it becomes a return.

Confirmation emails send within a few minutes of payment. If nothing has arrived, check your spam or promotions folder first — automated receipts often land there.

If it still isn't there, the address may have a typo in it. Email freshsale901@gmail.com from the address you meant to use, and include your full name and the approximate time of the order so we can find it.

Yes, we ship worldwide. Parcels are dispatched by our supplier overseas rather than from Australia. We deliver to street addresses everywhere, and to post office boxes and parcel lockers only where the local postal service accepts them.

The country list at checkout is the list of places we can send to. If a destination isn't there, no carrier we use will take a parcel to it or import restrictions apply.

Shipping is a flat $9.95 USD per order, and it's free on orders with a subtotal over $150.00 USD. The exact amount for your order and your destination is shown in your cart and again at checkout before you pay.

Allow two to five business days for our supplier to pick and dispatch an order, then roughly six to ten business days in transit to Australia, five to eleven to the United States and four to seven to the United Kingdom. In practice most orders arrive two to three weeks after they are placed.

Those windows are estimates from the carrier, measured from dispatch rather than from when you ordered. Parcels are sent from our supplier overseas rather than from Australia, so an order with several pieces sometimes arrives in more than one parcel.

Every order is an international one — parcels are dispatched by our supplier overseas. Transit depends on the destination, on the service the carrier routes the parcel through, and on how long it spends in customs.

We won't quote you a number we can't stand behind. Where the carrier publishes an estimate for your destination it appears on your tracking page once the parcel is scanned — and like every delivery estimate on this site, it is an estimate rather than a guarantee. Customs is the unpredictable part: a parcel can clear in a day or sit for weeks, and nobody can hurry it.

Possibly, and if you do, it's yours to pay. Import duties, import taxes, VAT or GST charged by your own country, and any customs, brokerage or handling fee are not included in the price of the goods and not included in the shipping charge you pay us. We don't collect them and we can't pay them for you.

What gets charged, and above what value, is set by the country you're importing into, so we can't tell you in advance what yours will be. If it matters to you, check with your own customs authority before ordering. The charges are usually collected by the carrier or postal service before they hand the parcel over; if they go unpaid the parcel is held and eventually returned or disposed of.

We declare the contents and full value of every order accurately. We won't mark an order as a gift or understate what you paid — that's a false declaration, and it would leave you with no cover if the parcel were lost.

Tracking is provided wherever the carrier offers it. A tracking number is emailed to you as soon as your parcel is collected. It can take up to 24 hours for the carrier's first scan to appear, so a link that shows nothing on day one is normal.

On some international services tracking goes quiet once the parcel leaves Australia and only resumes when the destination's postal service scans it, which can be weeks later — a quiet tracking page is not a lost parcel. Within Australia, if tracking hasn't moved for five business days, tell us and we'll chase the carrier. Internationally, email us whenever you're worried and we'll tell you what stage it's at, though carriers won't open an investigation while a parcel is still in customs.

No. Not on a change of mind and not on a fault. We refund you and the item stays with you — keep it, give it away, donate it. Orders ship direct from our supplier and we hold no stock, so there is nowhere for a garment to come back to, and on every piece we list the tracked postage would cost more than the piece is worth.

That means there is no return address to ask for and nothing for you to pay.

Anything, within 7 days of delivery, for a change of mind — email freshsale901@gmail.com with your order number, the item, a one-line reason and a photograph of the piece as it was delivered. Without the photograph we can't assess it, because we never see the item itself.

Discounted pieces are final sale on a change of mind, as are underwear, swimwear, hosiery and pierced jewellery. None of that applies to a faulty or incorrect item, which we cover in full whatever you paid and whenever you noticed.

On a change of mind, what you actually paid for the item, after any discount code. The original shipping charge isn't refunded. There is no handling fee and no postage for you to cover.

If an item is faulty, damaged, wrongly described or simply not what you ordered, it's the full amount you paid including the original shipping, with nothing deducted and no time limit at all.

Change of mind is a courtesy and we may decline it: one per customer in any 12 months, and orders above $150.00 USD are agreed with you individually first. None of that applies to a faulty or incorrect item.

Yes. We ship worldwide and run one policy — the same 7 days, the same remedies, wherever your order was delivered. Since nothing is posted back, no part of it depends on where you live.

One exception is outside our hands: any import duties or taxes your own government charged you aren't refundable by us, because we never received that money. Some countries refund import duty in certain circumstances; your customs authority can tell you, and we'll provide any paperwork a claim needs.

We reply to a refund request within one to two business days, and issue approved refunds to your original payment method straight away. Banks then take a further three to ten business days to show the money.

Refunds are issued in USD, for the USD amount you were charged. If your account is in another currency, your bank converts it at its rate on the day the refund lands, which won't be the rate that applied when you paid.

Sizing sits on each product page, along with anything worth knowing about the cut — whether a piece runs small, boxy or long. Where we have garment measurements, they're listed there too.

If you're between sizes or unsure, email freshsale901@gmail.com before you order. A two-line answer beforehand beats a return afterwards.

Sometimes, but not reliably. Stock arrives in small quantities and a lot of it isn't repeated, which is why sizes disappear quickly.

Ask us about a specific piece and we'll tell you honestly whether it's coming back — we won't take your email to hold you on a list that goes nowhere.

Card payments — Visa, Mastercard and American Express — processed by Stripe. Depending on your device and browser, Apple Pay or Google Pay may also appear at checkout.

Prices are in USD and are the final price of the item. If you are ordering from outside Australia, import duties and taxes charged by your own country are separate and are yours to pay.

Prices and your order total are in USD, and that is the amount we charge — wherever you are ordering from.

If your card or bank account is in another currency, your provider converts it at their rate and may add a foreign transaction fee. That conversion happens on their side; we never see it and can't quote it for you.

Your card details are entered directly into Stripe's own secure payment fields and go to Stripe, not to us. They never touch our servers and are never stored in our database.

All we keep against your order is Stripe's payment reference, which lets us confirm payment and issue a refund if you need one.